If the right of withdrawal complies with the above-quoted conditions (paragraph 8.3 of the General sale Condotions), Seller undertakes to reimburse Customer of any amount paid no later than 14 days as from the day in which Seller was informed about your intent to exercise the right of withdrawal. This right is exercised unless when Seller has already received the products or when you provide evidence to have already shipped them. Seller will adopt for the credit the same method of payment used by Customer for the original transaction, unless Customer does not require explicitly to Seller to use a different method of payment and Seller accepts it.
In case of withdrawal, the only costs charged to Customer will be the previous expenses for the shipment of the Order and of the Products purchased. Seller will reimburse any other expense, including shipping costs, to Customer at exercise of the right of withdrawal. Any additional cost arising from your own request to use different and more expensive shipping methods than the Seller’s standard delivery methods will not be reimbursed.
Seller undertakes to bear any shipping cost for the initial delivery of the Products only in case of damage during transport or of mistakes of the Seller in their delivery. Only in these events, Seller will also reimburse the amount that Customer paid for delivery expenses. Seller will charge an express carrier with the collection of the Product by the address specified by Customer.
In case of return of Products, Customer shall send a specific request for information at the e-mail address firstname.lastname@example.org. In this way Customer will not pay the shipping costs for the return of the Products purchased, because this payment will be made directly by Seller. With the exception of the provisions included in point 8.7 oh the General Sale Conditions and of return of defective Products, Seller will withhold a lump sum from the reimbursement due to Customer. This lump sum corresponds to the amount previously incurred by Customer for the shipping and the delivery of the Products purchased to his/her address or for shipping costs normally provided for by the Country of delivery. Furthermore, at return of the Products purchased to the carrier appointed by Seller, Customer will be held harmless from any liability in case of loss or damage of the Products during transport.
If the right of withdrawal is exercised without respecting the conditions above quoted, Customer will be not entitled to receive any reimbursement of the amounts already paid to Seller. A notice of non-acceptance of the returned Products will be sent by e-mail. Within 10 days as from this notice, Customer can reply and opt for the return of the Products at his/her own expenses. In this case, Products will be consigned again to Customer in the state in which they were returned to Seller. Otherwise, Seller can retain the Products and the amounts already paid for their purchase.
The right of withdrawal cannot be exercised in case of personalized products, expressly required by Customer during the forwarding of the Order.